We know one of our customer’s greatest concerns is safety. Our customers and their customers should be able to travel from Floor A to Floor B feeling safe and secure. Encourage passengers to follow these guidelines when using the elevator:

Safety Tips for Daily Use

  • Watch your step when entering or exiting the elevator.
  • Never try to stop a closing door, wait for the next car.
  • Do not jump up and down in the car while the elevator is running. This could cause the elevator to go on safety, resulting in a chargeable service call.
  • Do not prevent the operation of the infrared door detection-cells with objects.
  • Comply with the stated number of persons/weight for the elevator.

In the Event of an Elevator Emergency

  • Stay calm. Even in the event of a power failure, emergency lighting will come on, and the emergency phone will still activate. There is ample air, even though it may seem otherwise.
  • Use the ALARM or HELP button, the telephone or the intercom to call for assistance.
  • Wait for qualified help to arrive. Never try to leave an elevator that has not stopped normally.
  • Remain in an elevator that stops between floors and wait for further instruction. Never climb out unless told by emergency personnel that the elevator is secure.

Maintenance Tips

Did you know that an industrial cleaner can be an elevator’s worst enemy? It’s a surprising fact but true. Many of the products used by a building’s maintenance staff actually promote corrosion and lead to early internal mechanical failure. So it is best to shelve these products and keep them away from an elevator’s components.

Also, did you know that overloading an elevator accelerates the wear and tear on internal components and mechanisms? General rule of thumb: avoid transporting anything that weighs over one quarter of the elevator’s total maximum capacity (for a max capacity of 2,500 lbs. that is approximately equivalent to 4 grown men).

When Trouble Arises...

Power Tech technicians are available around the clock, but, in some cases, your maintenance team may be able to perform a few quick and simple checks, troubleshoot the problem and get your elevator operating once again without needing our assistance.

We encourage our customers to inspect their units daily and log the elevator’s operation to help explain the problem and simplify troubleshooting. Things to consider:

  • How often is the unit used?
  • How often are problems encountered?
  • Do unusual sounds or abnormal movements (i.e. shaking, jerking, moving faster or slower than expected, etc.) occur?
  • Has a recent act of vandalism affected the unit’s condition?

Before calling a technician, run through this short list of troubleshooting checkpoints:

  • Is the power supply to the elevator sufficient? Check for blown fuses or tripped circuit breakers to the power supply
  • Is the STOP button activated?
  • Are all key switches in the normal 'run' position?
  • Is the elevator on Fireman Service?
  • Is there an object (gum, paper, etc.) obstructing the infrared door detector or photo eye?
  • Is there an object (screw, coin, etc.) in the door sill or track, preventing the door from closing?
  • Are the doors properly closed at all floors?
  • Is the machine room dry and at normal room temperature?
  • Are the doors remaining open? Dust or dirt may be interfering with the door detector. Check by wiping down the infrared door detector or photo eye with a dry cloth.
  • Has the elevator remained idle for a period of time or has there been a drop in air temperature? For hydraulic elevators, run the car several times to heat up the oil in the power unit.

If your equipment is inoperable after checking the above items, place a service call to Power Tech Elevator:

(908) 809-8805